Basement Remodeling in Franklin Farm, VA Elevate Your Basement with GBC Kitchen and Bath

What Our Clients Say About Us?

 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Alison Combes 
 
October 10, 2024.
 
 
  
Got several quotes before we went with GBC and we're so glad we did. Our project manager Sel was terrific and made sure that everything was done to the highest standard, even doing additional work that went beyond the scope of the project.  Highly recommend this company for your kitchen remodel - great price and great work! We even had several follow up projects for them and they did the same great job again so they are pretty consistent. Highly recommend!
  
 
  
 
 
 
  
 
 
 Ram Lowrie 
 
September 27, 2024.
 
 
  
We could not be happier with our experience with GBC. When the only bathroom in our 80 year old condo had a serious plumbing issue we decided it was time to finally renovate the entire bathroom. I frantically called over a dozen companies. Ray from GBC came over the following morning for a consultation/estimate and we immediately felt confident in working with him (even our skittish cat stayed out in the room with him there). After meeting with a few other companies for estimates we knew going with Ray and GBC was the right decision. He kept the showroom open late to accommodate us in order to get moving as soon as possible and helped us swiftly pick everything that would go into our new bathroom. He worked late into the evening to get us the proposal that same night.
Just days later work started and we met Sal our project manager as well as Alex who captained the crew. Alex and his team did phenomenal work, and immediately responded/addressed minor issues that arose along the way. Sal was always a text or call away for our questions and concerns. His professionalism and diligence were everything we could ask for in our project manager. Our price quoted was the final price we paid, materials and craftsmanship are all top notch, timelines were expedited and kept. The crew cleaned up well after themselves but GBC also sent a cleaning crew for a final touch up/polish.
We will absolutely return to GBC for any projects in the future, thank you so much to the entire team at GBC Kitchen & Bath!
  
 
  
 
 
 
  
 
 
 Nancy Queally 
 
September 27, 2024.
 
 
  
Updated on Sept to 5 stars:
Follow up service was very good. Appreciate Sal coming by very promptly to follow up on a couple of items.

Original:
This is the 2nd time that we have worked with GBC because we had a very good experience doing a kitchen renovation at our previous home with them before. This time, we renovated two bathrooms at our current house. Overall, we had mostly a positive experience & would consider working with them again.
Pros:
1) Both bathrooms turned out beautifully and we were happy with the quality  & look of the finished product.
2) Our designer Fabien who we worked with before was very attentive to our needs and worked with us on our budget. He's very friendly and was a pleasure to work with again.
2) At the start of the project, Fabien, our project manager Sal and crew all met with us at our home to walk through the logistics of the renovations and were very professional & transparent about timelines and what we could expect.
3) Crew was polite, cleaned up at the end of the day and was very respectful of our home.
4) GBC is a one stop shop which we preferred so we didn't have to source materials from different places. I'm sure that there is a built in premium for that in their pricing but they were still pretty reasonable compared to some other quotes that we got.

Cons:
1) They crew came from relatively far away so they didn't get started until about 10am and left around 6pm - a bit tough when kids came home from school but nothing we couldn't work around. It would have been helpful to know their schedule when we were signing the contract - but not a huge issue.
2) There were a couple of instances when we waited at home for the tilers to show up and had to call. We were told that they had a passport appointment in one instance or weren't coming that day. Helpful if we had proactive communication that morning.
3) Unfortunately, we did have a big issue after the renovation of the bathroom on the main floor was completed. The crew alerted me that water was coming up into the shower when the toilet was flushed. They'd just finished the renovation in that bathroom so I called the plumber the next day as the project manager told me that I would need to have the drain cleared. The plumber snaked the toilet drain line and dislodged a rag but indicated that they needed to have the sewer tech check it with the camera the following day. Subsequently, that tech saw additional blockage with another rag beyond the point that the snake could reach. They had to use a high pressure jetter to push the rag out of the line, and told us that it would have recently gone down there otherwise we would have had a major sewage backup before. We never had any problems like that since we bought the house in 2021. I had to follow up a few times with the GBC project manager as we were baffled as to how this could happen and didn't own any rags like the ones that were snaked out - nor were we using the bathroom since it was being renovated. I didn't hear back from GBC until I got a text that they wanted the 3rd payment at which point the project manager .said that he would ask the crew about the rags but I didn't hear back on that until a few weeks later. In good faith, we made our payments and paid in full when both bathrooms were done. However, the plumbing issue cost us an addition $3,000 out of pocket. Eventually, GBC worked with their insurance and indicated that we will get approximately $900 back from the insurance. I asked if they would cover the rest and were told that they would not. As mentioned,  this is the second time that we have worked with GBC (total spend of ~$80,000 across the two sets of renovations). However, we were disappointed that the issue was not taken as seriously as we would have expected. Nor did they take any responsibility for this though the timing of the issue was very curious and we knew that the crew used rags for different purposes. Either way, it is what it is but left a bit of a sour taste with us because of the way that this was handled.
  
 
  
 
 
 
  
 
 
 Elizabeth Fisher 
 
September 26, 2024.
 
 
  
Our bathroom is beautiful. Project prep was awesome and the construction crew did a fantastic job on our primary bathroom. They laid down temporary rugs so they don’t track dirt through the house; vacuumed and mopped when they were done each day and asked clarification questions all throughout the entire remodel. We look forward to having our guest bathroom redone by GBC.
  
 
  
 
 
 
  
 
 
 Alec Bennett 
 
September 26, 2024.
 
 
  
GBC Kitchen and bath remodeled two bathrooms in our house and did a spectacular job. We had a great experience working with Carlos, our project manager.
  
 
  
 
 
 
  
 
 
 Sinisa Mlinar 
 
September 24, 2024.
 
 
  
We got our kitchen redone with GBC. The designer (Yaprak) helped us walk through all options for the exact layout we wanted. Carlos and his crew worked with us every step of the way to complete the job.
  
 
  
 
 
 
  
 
 
 Abbey Smith 
 
September 18, 2024.
 
 
  
Ray is great to work with. We highly recommend.
  
 
  
 
 
 
  
 
 
 Rafael Luz 
 
September 11, 2024.
 
 
  
We had a great experience with GBC Kitchen & Bath - they were responsive, efficient, and the quality of the work was excellent. Highly recommend for any and all kitchen and bath projects, renovations, or needs!